James Finnegan

Software Product Specialist, The Cobalt
Company

At Cobalt, I independently manage and customize Dynamics 365 environments and client-facing portals to ensure seamless functionality and optimal performance for over 160 clients.

My role involves deploying complex, code-based solutions, developing automated workflows, and resolving advanced technical challenges. I also provide ad-hoc CSS and JavaScript customizations based on user requests, delivering tailored solutions that enhance user experiences.

Additionally, I oversee the Zendesk Support platform, where I streamline internal processes and drive customer satisfaction through a focus on continuous improvement and success.

COVID-19 Vaccine Call Center Specialist, Fairfax County Government

As part of Fairfax County’s COVID-19 vaccination initiative, I worked directly with residents to answer questions, schedule appointments, and resolve issues. I also contributed to process improvement by creating workflows and forms that enhanced the efficiency of the call center.

Experiential Education Facilitator, George Mason University

I facilitated experiential learning programs for diverse groups, helping participants build teamwork, communication, and leadership skills. I also ensured participant safety by becoming certified in belay and rope rescue operations.

Indirect Fire Infantryman (Team Leader), United States Army

I served as a team leader in a mortar section within a Stryker Brigade Combat Team. I was responsible for the training, welfare, and professional development of three soldiers and the continued maintenance of over $4M in military equipment.